Shipping policy

Shipping Policy

Last Updated: October 15, 2026

Thank you for shopping with MustBuy. We are committed to processing and delivering your orders safely and efficiently across India. Please read the following shipping policy to understand how your order will be processed and delivered.

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment or order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

  • Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout.

2. Shipping & Delivery

We currently ship orders across India.

Estimated delivery time is generally:

  • Metro & major cities: 3–7 business days

  • Other locations: 5–10 business days

  • Remote or difficult-to-service locations: Delivery may take additional time.

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, operational delays, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, MustBuy may offer free shipping or promotional shipping offers. Any such offer will be subject to the terms specified during the promotion.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, MustBuy does not guarantee a specific delivery date.

Delivery may be delayed due to circumstances including, but not limited to:

  • Courier or logistics delays

  • Incorrect or incomplete shipping information

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • High-volume sale periods

  • Remote-area delivery limitations

  • Government or regulatory restrictions

  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at mustbuysupport@gmail.com and we will assist you in checking the shipment status.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your:

  • Full name

  • Delivery address

  • City and state

  • PIN code

  • Phone number

MustBuy may not be responsible for delivery failures, delays, additional shipping charges, or returns resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details immediately after placing an order, contact us at mustbuysupport@gmail.com as soon as possible. We will try to assist, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

7. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

If delivery fails because the customer is unavailable, refuses the package, provides an incorrect address, or otherwise prevents successful delivery, the shipment may be returned to the sender.

Any additional shipping or re-delivery costs, where applicable, may be the customer's responsibility.

8. Damaged or Tampered Packages

Please inspect your package at the time of delivery.

If the package appears visibly damaged, opened, or tampered with, please document the condition of the package with photographs or video and contact us as soon as possible at:

mustbuysupport@gmail.com

Claims may require supporting photographs, videos, order details, and other relevant information.

9. Missing or Lost Shipments

If your tracking information indicates that your order has been delivered but you have not received it, please contact us at mustbuysupport@gmail.com as soon as possible.

We may coordinate with the shipping carrier to investigate the shipment.

Resolution will depend on the findings of the courier investigation and applicable law.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, if available, the customer is responsible for accepting and paying for the order at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability for the customer.

11. International Shipping

Unless specifically stated otherwise on our website, MustBuy currently ships only within India.

International shipping may be offered in the future and will be subject to separate shipping charges, delivery timelines, customs requirements, duties, and applicable regulations.

12. Contact Us

If you have any questions regarding your shipment, delivery status, or shipping policy, please contact us:

MustBuy
Email: mustbuysupport@gmail.com

We will make reasonable efforts to assist you with your shipping-related concerns.

By placing an order with MustBuy, you acknowledge that you have read and understood this Shipping Policy.